SERCO OF TEXAS - CONCHO VALLEY

SUMMARY:  Responsible for assisting SERCO of Texas with WIOA programs throughout the designated board region. Assist the supervisors with providing technical assistance; ensure program compliance, exceed performance expectations, and meet expenditure benchmarks.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Responsible for overseeing the caseload of WIOA to customers ensuring positive outcomes
• Assists with cross-training staff in the different functions and services provided at the Career Center.
• Assists with coordinating the outreach, recruitment, and marketing of the WIOA program.
• Assists with coordinating the flow of WIOA client services through meeting with Center staff.
• Provides intake services for applicants seeking WIOA services
• Accepts and coordinates referrals for WIOA-authorized referral sources
• Determines, verifies, and documents eligibility and notifies participants of their eligibility status
• Maintains caseload
• Interviews customers or their authorized representatives to gather information to assess service needs.
• Responsible for the intake process of center customers to determine eligibility for services.
• Coordinate and provide direct case management services including assisting the job seeker to: develop long- and short-term employment goals;
• Interpret and explain information such as eligibility requirements, application details, and applicants’ legal rights.
• Conduct in-depth interviewing, testing, and skills assessment of eligible participants for entry into career center activities.
• create an Individual Employment Plan (IEP), and coordinate support and related services with other providers; track the job seeker's progress toward goals and modify the IEP as necessary
• Interview participants at specified intervals to certify their eligibility for continuing benefits
• Completes applicant documents and forms accurately and expeditiously.
• Provide career guidance to assist job seekers in making and carrying out career decisions for success in the labor market; identify suitability for and/or barriers to employment/training
• Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
• Follow standard procedures to administer and evaluate interest, aptitude, and achievement tests and work samples.  Provide assessment results to assist participants, etc., in setting appropriate goals and identifying appropriate education and training options.
• Assists in developing materials and conducts workshops, job clubs, and other customer group meetings, for all programs.
• Assists customers to access basic self-help services through effective use of the resource center.
• Assist in resolving problems that may impede participation and/or performance in selected programs; provide follow-up activities according to program guidelines
• Keeps abreast of revisions and changes impacting the eligibility of applicants, and reporting requirements.
• Refers applicants who are ineligible or have other training interests to other agencies, training centers, or community organizations, as appropriate.
• Oversee job seeker's program participation providing career counseling, job coaching, and career mentoring that ensures sustained employment
• Maintains detailed participant records in compliance with the agency’s policies and procedures and prepares required reports
• Document all participant contacts and activities in the WorkInTexas system of record to include case notes and post-placement follow-up contacts (daily)
• Track target goals to include enrollments, training, and entered employment, and provide weekly progress reports
• Compiles and distributes accurate intake and assessment reports.  
•  Performs other work-related duties as needed and/or as assigned

EDUCATION AND EXPERIENCE:

• Graduation from an accredited four-year college or university with major course work in public administration, business management, or related field, plus experience in auditing, quality assurance, or program/statistical analysis. (18 mos. direct or related experience is equal to 1 year of education).
• Five years of experience with federally funded social service programs applicable to the unit assigned; or a combination of relevant experience and education.
• A combination of education and experience may be substituted for a Degree.
• Working knowledge of regulations affecting the workforce development system.
• Solid quantitative, analytical, process development, facilitation, and organizational skills are required
• Ability to handle confidential information with diplomacy and tact. 

SPECIAL REQUIREMENTS:

 Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.

• Must have access to reliable transportation in order to make required home visits.
• Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.
•  Must be knowledgeable about community resources and ability to work with and relate to clients. Cultural sensitivity is a must. 
• Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems. 
• Bilingual preferred.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

 PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. The employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up a display area.

• WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EQUAL OPPORTUNITY EMPLOYER, position open until filled