SERCO OF TEXAS - CONCHO VALLEY

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Shows interest and concern for all customers, treating them with respect and care.
• Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers
• Assists customers with the preparation of resumes and applications.
• Interviews customers or their authorized representatives to gather information to assess service needs.
• Responsible for the intake process of center customers to determine eligibility for services.
• Conduct in-depth interviewing, testing, and skills assessment of eligible participants for entry into career center activities.
• Maintains detailed participant records in compliance with the agency’s policies and procedures.
• Inputs information into and maintains TWIST records (daily).
• Compiles and distributes accurate intake and assessment reports.  Submits a weekly report summarizing daily activities to the supervisor.
• Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the Concho Valley.
• Conducts outreach presentations to employers, the Chamber of Commerce, and economic development agencies in the Concho Valley.
• Explains to the customer the varieties of software programs available for their use.
• Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits requests for in-depth maintenance when required.
• Operates and monitors the use of fax, copier, and phone bank.
• Obtains and maintains occupational and Labor market information.
• Make career/job information available through computer and printed material.
• Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends.
• Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports.
• Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies.
• Delivers Orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling.
• Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports
• Assists with Curbside services and Virtual Lab services
• Manages VOS and Work in Texas System
• Performs other related duties as assigned.

• DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to properly interview and screen clients for services.
  • Must be able to travel within the state.
  • Must treat customers with dignity and respect.
  • Bilingual (English/Spanish) preferred.
  • Excellent communication skills.  
  • Knowledge of and ability to use a personal computer.
  • Knowledge of assessment tools used in workforce center applications.
  • Skills in establishing rapport with participants.
  • Ability to prepare reports.
  • Ability to properly administer and score assessment instruments.
  • Ability to read and interpret eligibility requirements.

  EDUCATION AND EXPERIENCE: 

  • High school graduate or GED certificate.
  • Experience using a variety of computer software programs. 
  •  Experience with interviewing customers to assess and to record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities.
  • Preferred experience sales and customer job placement. 
  • Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
  • Must have access to reliable transportation in order to travel within the service area.

  Physical demands and work environment:

  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  General sign-off: The employee is expected to adhere to all company policies and to act as a role model in adherence to policies.

  EQUAL OPPORTUNITY EMPLOYER, position open until filled

• PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up the display area.
• WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.